Terms of Service

Last updated: 5 November 2026

Please read these Terms of Service carefully before using this website or placing an order. By using this website, you agree to be bound by these terms.

1. About This Shop

This online shop is operated by Sterling Lifestyle & Finds ("we", "us", "our"). We are a South African business. By placing an order, you confirm that you are at least 18 years old or have the consent of a parent or guardian.

2. Products & Pricing

All prices are displayed in South African Rand (ZAR) and are inclusive of any applicable taxes unless otherwise stated. We reserve the right to correct pricing errors at any time. If a pricing error affects your order, we will contact you before processing payment.

Product images are for illustrative purposes. Colours and appearances may vary slightly from the images shown.

3. Orders & Payment

An order is confirmed only once payment has been received and verified. We accept payment via the methods displayed at checkout. Once an order is confirmed, you will receive an email confirmation with your order details and invoice.

We take care to ensure that all products are checked before dispatch. If you receive a damaged, defective or incorrect item, please contact us within 48 hours of delivery with clear photographs of the product and packaging. We will assess the issue and arrange an appropriate solution, which may include a replacement or refund.

4. Shipping & Delivery

Delivery is available within South Africa only. Shipping costs and estimated delivery times are shown at checkout. Please refer to our Shipping & Returns Policy for full details. While delivery times may occasionally be affected by courier-related delays or circumstances beyond our control, we are committed to keeping our customers informed. We will maintain communication with the courier service, follow up on delayed deliveries and provide customers with updates until their orders are delivered.

We value your time and appreciate your patience should any unexpected delivery delays occur.

5. Returns & Refunds

We want you to be satisfied with your purchase. If you receive a damaged, defective or incorrect product, please contact us as soon as possible so we can assist you.

All returns, exchanges and refunds will be handled in accordance with the Consumer Protection Act 68 of 2008 and our Shipping & Returns Policy.

Please contact our customer support team with your order details and a description of the issue so that we can guide you through the process.

6. Limitation of Liability

Sterling Lifestyle & Finds is committed to providing quality products and a reliable shopping experience. We take reasonable care to ensure that product information, descriptions and website content are accurate.

If any concerns arise regarding a purchase or the use of our website, customers are encouraged to contact us so we can assist in resolving the matter. Nothing in this policy is intended to limit or exclude any consumer rights or legal responsibilities that cannot lawfully be excluded under South African law.

7. Privacy

Your personal information is handled in accordance with our Privacy Policy and the Protection of Personal Information Act 4 of 2013 (POPIA).

8. Governing Law

These Terms of Service are governed by the laws of the Republic of South Africa. Any disputes will be subject to the jurisdiction of the South African courts.

9. Contact

If you have any questions about these terms, please contact us via the Contact Us page.